Opening Times
Mon-Thursday 9am-6pm
Friday 9am-5pm
Saturday 9am-2pm
Bank Holidays 10am-4pm

Is my deposit and/or full payment safe

Is my deposit and / or full payment safe?

Naturally Morocco has been selling bespoke holidays to Morocco since 1996. We comply at all times with the financial capital requirements of the Civil Aviation Authority (the CAA), our credit card merchant account provider and our ATOL travel bonding company.

 

Yes - if you buy an air holiday from us.

The air holiday packages shown on our web site are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 6228. ATOL Protection does not apply to holiday and travel services on this website unless you have booked flights as part of your holiday with us. Please ask us to confirm what protection may apply to your booking.  Please see our booking conditions for more information.

When you buy an air holiday package from Naturally Morocco Limited you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our ATOL. In the unlikely event of our insolvency or that of an airline, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, including to check our ATOL, visit the ATOL website.

 

Yes - If you pay by credit card

If you pay by credit card for your holiday (spending between £100 and £30,000) your payments are covered under Section 75 of the Consumer Credit Act.  This means that if the services you buy are not delivered, you can claim your money back from your credit card company.  This does not apply to most debit card payments.

However, booking an air holiday package from Naturally Morocco provides stronger protection than that provided by a credit card because, in the case of airline insolvency, you will have replacement flights paid for (whereas a credit card will only refund the original cost of the flight).

 

Yes - If you have holiday cancellation insurance

Our Terms and Conditions require you to have holiday insurance, and we strongly recommend cancellation insurance, which will protect you against instances outside of your or our control e.g. flight cancellations.